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diff --git a/docs/htmldocs/diagnosis.html b/docs/htmldocs/diagnosis.html new file mode 100644 index 0000000000..ea84661d30 --- /dev/null +++ b/docs/htmldocs/diagnosis.html @@ -0,0 +1,287 @@ +<html><head><meta http-equiv="Content-Type" content="text/html; charset=ISO-8859-1"><title>Chapter 33. The Samba checklist</title><link rel="stylesheet" href="samba.css" type="text/css"><meta name="generator" content="DocBook XSL Stylesheets V1.60.1"><link rel="home" href="samba-doc.html" title="SAMBA Project Documentation"><link rel="up" href="troubleshooting.html" title="Part V. Troubleshooting"><link rel="previous" href="troubleshooting.html" title="Part V. Troubleshooting"><link rel="next" href="problems.html" title="Chapter 34. Analysing and solving samba problems"></head><body bgcolor="white" text="black" link="#0000FF" vlink="#840084" alink="#0000FF"><div class="navheader"><table width="100%" summary="Navigation header"><tr><th colspan="3" align="center">Chapter 33. The Samba checklist</th></tr><tr><td width="20%" align="left"><a accesskey="p" href="troubleshooting.html">Prev</a> </td><th width="60%" align="center">Part V. Troubleshooting</th><td width="20%" align="right"> <a accesskey="n" href="problems.html">Next</a></td></tr></table><hr></div><div class="chapter" lang="en"><div class="titlepage"><div><div><h2 class="title"><a name="diagnosis"></a>Chapter 33. The Samba checklist</h2></div><div><div class="author"><h3 class="author"><span class="firstname">Andrew</span> <span class="surname">Tridgell</span></h3><div class="affiliation"><span class="orgname">Samba Team<br></span><div class="address"><p><tt class="email"><<a href="mailto:tridge@samba.org">tridge@samba.org</a>></tt></p></div></div></div></div><div><div class="author"><h3 class="author"><span class="firstname">Jelmer</span> <span class="othername">R.</span> <span class="surname">Vernooij</span></h3><div class="affiliation"><span class="orgname">The Samba Team<br></span><div class="address"><p><tt class="email"><<a href="mailto:jelmer@samba.org">jelmer@samba.org</a>></tt></p></div></div></div></div><div><p class="pubdate">Wed Jan 15</p></div></div><div></div></div><div class="toc"><p><b>Table of Contents</b></p><dl><dt><a href="diagnosis.html#id2957982">Introduction</a></dt><dt><a href="diagnosis.html#id2958022">Assumptions</a></dt><dt><a href="diagnosis.html#id2958249">The tests</a></dt></dl></div><div class="sect1" lang="en"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="id2957982"></a>Introduction</h2></div></div><div></div></div><p> +This file contains a list of tests you can perform to validate your +Samba server. It also tells you what the likely cause of the problem +is if it fails any one of these steps. If it passes all these tests +then it is probably working fine. +</p><p> +You should do ALL the tests, in the order shown. We have tried to +carefully choose them so later tests only use capabilities verified in +the earlier tests. However, do not stop at the first error as there +have been some instances when continuing with the tests has helped +to solve a problem. +</p><p> +If you send one of the samba mailing lists an email saying "it doesn't work" +and you have not followed this test procedure then you should not be surprised +if your email is ignored. +</p></div><div class="sect1" lang="en"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="id2958022"></a>Assumptions</h2></div></div><div></div></div><p> +In all of the tests it is assumed you have a Samba server called +BIGSERVER and a PC called ACLIENT both in workgroup TESTGROUP. +</p><p> +The procedure is similar for other types of clients. +</p><p> +It is also assumed you know the name of an available share in your +<tt class="filename">smb.conf</tt>. I will assume this share is called <i class="replaceable"><tt>tmp</tt></i>. +You can add a <i class="replaceable"><tt>tmp</tt></i> share like this by adding the +following to <tt class="filename">smb.conf</tt>: +</p><div class="example"><a name="id2958071"></a><p class="title"><b>Example 33.1. smb.conf with [tmp] share</b></p><table class="simplelist" border="0" summary="Simple list"><tr><td> </td></tr><tr><td><i class="parameter"><tt>[tmp]</tt></i></td></tr><tr><td><i class="parameter"><tt>comment = temporary files </tt></i></td></tr><tr><td><i class="parameter"><tt>path = /tmp</tt></i></td></tr><tr><td><i class="parameter"><tt>read only = yes</tt></i></td></tr></table></div><p> +</p><div class="note" style="margin-left: 0.5in; margin-right: 0.5in;"><h3 class="title">Note</h3><p> +These tests assume version 3.0 or later of the samba suite. +Some commands shown did not exist in earlier versions. +</p></div><p> +Please pay attention to the error messages you receive. If any error message +reports that your server is being unfriendly you should first check that your +IP name resolution is correctly set up. eg: Make sure your <tt class="filename">/etc/resolv.conf</tt> +file points to name servers that really do exist. +</p><p> +Also, if you do not have DNS server access for name resolution please check +that the settings for your <tt class="filename">smb.conf</tt> file results in <b class="command">dns proxy = no</b>. The +best way to check this is with <b class="userinput"><tt>testparm smb.conf</tt></b>. +</p><a class="indexterm" name="id2958171"></a><p> +It is helpful to monitor the log files during testing by using the +<b class="command">tail -F <i class="replaceable"><tt>log_file_name</tt></i></b> in a separate +terminal console (use ctrl-alt-F1 through F6 or multiple terminals in X). +Relevant log files can be found (for default installations) in +<tt class="filename">/usr/local/samba/var</tt>. Also, connection logs from +machines can be found here or possibly in <tt class="filename">/var/log/samba</tt> +depending on how or if you specified logging in your <tt class="filename">smb.conf</tt> file. +</p><p> +If you make changes to your <tt class="filename">smb.conf</tt> file while going through these test, +don't forget to restart <span class="application">smbd</span> and <span class="application">nmbd</span>. +</p></div><div class="sect1" lang="en"><div class="titlepage"><div><div><h2 class="title" style="clear: both"><a name="id2958249"></a>The tests</h2></div></div><div></div></div><div class="procedure"><p class="title"><b>Procedure 33.1. Diagnosing your samba server</b></p><a class="indexterm" name="id2958265"></a><ol type="1"><li><p> +In the directory in which you store your <tt class="filename">smb.conf</tt> file, run the command +<b class="userinput"><tt>testparm smb.conf</tt></b>. If it reports any errors then your <tt class="filename">smb.conf</tt> +configuration file is faulty. +</p><div class="note" style="margin-left: 0.5in; margin-right: 0.5in;"><h3 class="title">Note</h3><p> +Your <tt class="filename">smb.conf</tt> file may be located in: <tt class="filename">/etc/samba</tt> +Or in: <tt class="filename">/usr/local/samba/lib</tt> +</p></div></li><li><p> +Run the command <b class="userinput"><tt>ping BIGSERVER</tt></b> from the PC and +<b class="userinput"><tt>ping ACLIENT</tt></b> from +the unix box. If you don't get a valid response then your TCP/IP +software is not correctly installed. +</p><p> +Note that you will need to start a "dos prompt" window on the PC to +run ping. +</p><p> +If you get a message saying <span class="errorname">host not found</span> or similar then your DNS +software or <tt class="filename">/etc/hosts</tt> file is not correctly setup. +It is possible to +run samba without DNS entries for the server and client, but I assume +you do have correct entries for the remainder of these tests. +</p><p> +Another reason why ping might fail is if your host is running firewall +software. You will need to relax the rules to let in the workstation +in question, perhaps by allowing access from another subnet (on Linux +this is done via the <span class="application">ipfwadm</span> program.) +</p><div class="note" style="margin-left: 0.5in; margin-right: 0.5in;"><h3 class="title">Note</h3><p> +Modern Linux distributions install ipchains/iptables by default. +This is a common problem that is often overlooked. +</p></div></li><li><p> +Run the command <b class="userinput"><tt>smbclient -L BIGSERVER</tt></b> on the unix box. You +should get a list of available shares back. +</p><p> +If you get a error message containing the string "Bad password" then +you probably have either an incorrect <b class="command">hosts allow</b>, +<b class="command">hosts deny</b> or <b class="command">valid users</b> line in your +<tt class="filename">smb.conf</tt>, or your guest account is not +valid. Check what your guest account is using <span class="application">testparm</span> and +temporarily remove any <b class="command">hosts allow</b>, <b class="command">hosts deny</b>, <b class="command">valid users</b> or <b class="command">invalid users</b> lines. +</p><p> +If you get a <span class="errorname">connection refused</span> response then the smbd server may +not be running. If you installed it in inetd.conf then you probably edited +that file incorrectly. If you installed it as a daemon then check that +it is running, and check that the netbios-ssn port is in a LISTEN +state using <b class="userinput"><tt>netstat -a</tt></b>. +</p><div class="note" style="margin-left: 0.5in; margin-right: 0.5in;"><h3 class="title">Note</h3><p> +<a class="indexterm" name="id2958530"></a> +<a class="indexterm" name="id2958538"></a> +Some Unix / Linux systems use <b class="command">xinetd</b> in place of +<b class="command">inetd</b>. Check your system documentation for the location +of the control file/s for your particular system implementation of +this network super daemon. +</p></div><p> +If you get a <span class="errorname">session request failed</span> then the server refused the +connection. If it says "Your server software is being unfriendly" then +its probably because you have invalid command line parameters to <span class="application">smbd</span>, +or a similar fatal problem with the initial startup of <span class="application">smbd</span>. Also +check your config file (<tt class="filename">smb.conf</tt>) for syntax errors with <span class="application">testparm</span> +and that the various directories where samba keeps its log and lock +files exist. +</p><p> +There are a number of reasons for which smbd may refuse or decline +a session request. The most common of these involve one or more of +the following <tt class="filename">smb.conf</tt> file entries: +</p><table class="simplelist" border="0" summary="Simple list"><tr><td><i class="parameter"><tt>hosts deny = ALL</tt></i></td></tr><tr><td><i class="parameter"><tt>hosts allow = xxx.xxx.xxx.xxx/yy</tt></i></td></tr><tr><td><i class="parameter"><tt>bind interfaces only = Yes</tt></i></td></tr></table><p> +In the above, no allowance has been made for any session requests that +will automatically translate to the loopback adapter address 127.0.0.1. +To solve this problem change these lines to: +</p><table class="simplelist" border="0" summary="Simple list"><tr><td><i class="parameter"><tt>hosts deny = ALL</tt></i></td></tr><tr><td><i class="parameter"><tt>hosts allow = xxx.xxx.xxx.xxx/yy 127.</tt></i></td></tr></table><p> +Do <span class="emphasis"><em>not</em></span> use the <a class="indexterm" name="id2958698"></a><i class="parameter"><tt>bind interfaces only</tt></i> parameter where you +may wish to +use the samba password change facility, or where <span class="application">smbclient</span> may need to +access a local service for name resolution or for local resource +connections. (Note: the <a class="indexterm" name="id2958724"></a><i class="parameter"><tt>bind interfaces only</tt></i> parameter deficiency +where it will not allow connections to the loopback address will be +fixed soon). +</p><p> +<a class="indexterm" name="id2958744"></a> +Another common cause of these two errors is having something already running +on port <tt class="constant">139</tt>, such as Samba +(ie: <span class="application">smbd</span> is running from <span class="application">inetd</span> already) or +something like Digital's Pathworks. Check your <tt class="filename">inetd.conf</tt> file before trying +to start <span class="application">smbd</span> as a daemon, it can avoid a lot of frustration! +</p><p> +And yet another possible cause for failure of this test is when the subnet mask +and / or broadcast address settings are incorrect. Please check that the +network interface IP Address / Broadcast Address / Subnet Mask settings are +correct and that Samba has correctly noted these in the <tt class="filename">log.nmbd</tt> file. +</p></li><li><p> +Run the command <b class="userinput"><tt>nmblookup -B BIGSERVER __SAMBA__</tt></b>. You should get the +IP address of your Samba server back. +</p><p> +If you don't then nmbd is incorrectly installed. Check your <tt class="filename">inetd.conf</tt> +if you run it from there, or that the daemon is running and listening +to udp port 137. +</p><p> +One common problem is that many inetd implementations can't take many +parameters on the command line. If this is the case then create a +one-line script that contains the right parameters and run that from +inetd. +</p></li><li><p>run the command <b class="userinput"><tt>nmblookup -B ACLIENT '*'</tt></b></p><p> +You should get the PCs IP address back. If you don't then the client +software on the PC isn't installed correctly, or isn't started, or you +got the name of the PC wrong. +</p><p> +If ACLIENT doesn't resolve via DNS then use the IP address of the +client in the above test. +</p></li><li><p> +Run the command <b class="userinput"><tt>nmblookup -d 2 '*'</tt></b> +</p><p> +This time we are trying the same as the previous test but are trying +it via a broadcast to the default broadcast address. A number of +NetBIOS / TCP/IP hosts on the network should respond, although Samba may +not catch all of the responses in the short time it listens. You +should see <span class="errorname">got a positive name query response</span> +messages from several hosts. +</p><p> +If this doesn't give a similar result to the previous test then +nmblookup isn't correctly getting your broadcast address through its +automatic mechanism. In this case you should experiment with the +<a class="indexterm" name="id2958915"></a><i class="parameter"><tt>interfaces</tt></i> option in <tt class="filename">smb.conf</tt> to manually configure your IP +address, broadcast and netmask. +</p><p> +If your PC and server aren't on the same subnet then you will need to +use the <tt class="option">-B</tt> option to set the broadcast address to that of the PCs +subnet. +</p><p> +This test will probably fail if your subnet mask and broadcast address are +not correct. (Refer to TEST 3 notes above). +</p></li><li><a class="indexterm" name="id2958962"></a><p> +Run the command <b class="userinput"><tt>smbclient //BIGSERVER/TMP</tt></b>. You should +then be prompted for a password. You should use the password of the account +you are logged into the unix box with. If you want to test with +another account then add the <tt class="option">-U <i class="replaceable"><tt>accountname</tt></i></tt> option to the end of +the command line. eg: +<b class="userinput"><tt>smbclient //bigserver/tmp -Ujohndoe</tt></b> +</p><div class="note" style="margin-left: 0.5in; margin-right: 0.5in;"><h3 class="title">Note</h3><p> +It is possible to specify the password along with the username +as follows: +<b class="userinput"><tt>smbclient //bigserver/tmp -Ujohndoe%secret</tt></b> +</p></div><p> +Once you enter the password you should get the <tt class="prompt">smb></tt> prompt. If you +don't then look at the error message. If it says <span class="errorname">invalid network +name</span> then the service <span class="emphasis"><em>"tmp"</em></span> is not correctly setup in your <tt class="filename">smb.conf</tt>. +</p><p> +If it says <span class="errorname">bad password</span> then the likely causes are: +</p><div class="orderedlist"><ol type="1"><li><p> + you have shadow passwords (or some other password system) but didn't + compile in support for them in <span class="application">smbd</span> + </p></li><li><p> + your <a class="indexterm" name="id2959084"></a><i class="parameter"><tt>valid users</tt></i> configuration is incorrect + </p></li><li><p> + you have a mixed case password and you haven't enabled the <a class="indexterm" name="id2959107"></a><i class="parameter"><tt>password level</tt></i> option at a high enough level + </p></li><li><p> + the <a class="indexterm" name="id2959129"></a><i class="parameter"><tt>path</tt></i> line in <tt class="filename">smb.conf</tt> is incorrect. Check it with <span class="application">testparm</span> + </p></li><li><p> + you enabled password encryption but didn't map unix to samba users. Run </p><pre class="screen"><b class="userinput"><tt>smbpasswd -a <i class="replaceable"><tt>username</tt></i></tt></b></pre><p>. + </p></li></ol></div><p> +Once connected you should be able to use the commands +<b class="command">dir</b> <b class="command">get</b> <b class="command">put</b> etc. +Type <b class="command">help <i class="replaceable"><tt>command</tt></i></b> for instructions. You should +especially check that the amount of free disk space shown is correct +when you type <b class="command">dir</b>. +</p></li><li><p> +On the PC, type the command <b class="userinput"><tt>net view \\BIGSERVER</tt></b>. You will +need to do this from within a "dos prompt" window. You should get back a +list of available shares on the server. +</p><p> +If you get a <span class="errorname">network name not found</span> or similar error then netbios +name resolution is not working. This is usually caused by a problem in +nmbd. To overcome it you could do one of the following (you only need +to choose one of them): +</p><div class="orderedlist"><ol type="1"><li><p> + fixup the <span class="application">nmbd</span> installation +</p></li><li><p> + add the IP address of BIGSERVER to the <b class="command">wins server</b> box in the + advanced TCP/IP setup on the PC. +</p></li><li><p> + enable windows name resolution via DNS in the advanced section of + the TCP/IP setup +</p></li><li><p> + add BIGSERVER to your lmhosts file on the PC. +</p></li></ol></div><p> +If you get a <span class="errorname">invalid network name</span> or <span class="errorname">bad password error</span> then the +same fixes apply as they did for the <b class="userinput"><tt>smbclient -L</tt></b> test above. In +particular, make sure your <b class="command">hosts allow</b> line is correct (see the man +pages) +</p><p> +Also, do not overlook that fact that when the workstation requests the +connection to the samba server it will attempt to connect using the +name with which you logged onto your Windows machine. You need to make +sure that an account exists on your Samba server with that exact same +name and password. +</p><p> +If you get <span class="errorname">specified computer is not receiving requests</span> or similar +it probably means that the host is not contactable via tcp services. +Check to see if the host is running tcp wrappers, and if so add an entry in +the <tt class="filename">hosts.allow</tt> file for your client (or subnet, etc.) +</p></li><li><p> +Run the command <b class="userinput"><tt>net use x: \\BIGSERVER\TMP</tt></b>. You should +be prompted for a password then you should get a <tt class="computeroutput">command completed +successfully</tt> message. If not then your PC software is incorrectly +installed or your smb.conf is incorrect. make sure your <b class="command">hosts allow</b> +and other config lines in <tt class="filename">smb.conf</tt> are correct. +</p><p> +It's also possible that the server can't work out what user name to +connect you as. To see if this is the problem add the line <a class="indexterm" name="id2959420"></a><i class="parameter"><tt>user</tt></i> = username to the <i class="parameter"><tt>[tmp]</tt></i> section of +<tt class="filename">smb.conf</tt> where <i class="replaceable"><tt>username</tt></i> is the +username corresponding to the password you typed. If you find this +fixes things you may need the username mapping option. +</p><p> +It might also be the case that your client only sends encrypted passwords +and you have <a class="indexterm" name="id2959460"></a><i class="parameter"><tt>encrypt passwords</tt></i> = no in <tt class="filename">smb.conf</tt> +Turn it back on to fix. +</p></li><li><p> +Run the command <b class="userinput"><tt>nmblookup -M <i class="replaceable"><tt>testgroup</tt></i></tt></b> where +<i class="replaceable"><tt>testgroup</tt></i> is the name of the workgroup that your Samba server and +Windows PCs belong to. You should get back the IP address of the +master browser for that workgroup. +</p><p> +If you don't then the election process has failed. Wait a minute to +see if it is just being slow then try again. If it still fails after +that then look at the browsing options you have set in <tt class="filename">smb.conf</tt>. Make +sure you have <a class="indexterm" name="id2959524"></a><i class="parameter"><tt>preferred master</tt></i> = yes to ensure that +an election is held at startup. +</p></li><li><p> +From file manager try to browse the server. Your samba server should +appear in the browse list of your local workgroup (or the one you +specified in <tt class="filename">smb.conf</tt>). You should be able to double click on the name +of the server and get a list of shares. If you get a "invalid +password" error when you do then you are probably running WinNT and it +is refusing to browse a server that has no encrypted password +capability and is in user level security mode. In this case either set +<a class="indexterm" name="id2959575"></a><i class="parameter"><tt>security</tt></i> = server AND +<a class="indexterm" name="id2959589"></a><i class="parameter"><tt>password server</tt></i> = Windows_NT_Machine in your +<tt class="filename">smb.conf</tt> file, or make sure <a class="indexterm" name="id2959610"></a><i class="parameter"><tt>encrypt passwords</tt></i> is +set to "yes". +</p></li></ol></div></div></div><div class="navfooter"><hr><table width="100%" summary="Navigation footer"><tr><td width="40%" align="left"><a accesskey="p" href="troubleshooting.html">Prev</a> </td><td width="20%" align="center"><a accesskey="u" href="troubleshooting.html">Up</a></td><td width="40%" align="right"> <a accesskey="n" href="problems.html">Next</a></td></tr><tr><td width="40%" align="left" valign="top">Part V. Troubleshooting </td><td width="20%" align="center"><a accesskey="h" href="samba-doc.html">Home</a></td><td width="40%" align="right" valign="top"> Chapter 34. 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