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| author | Rainer Gerhards <rgerhards@adiscon.com> | 2008-08-05 17:13:21 +0200 |
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| committer | Rainer Gerhards <rgerhards@adiscon.com> | 2008-08-05 17:13:21 +0200 |
| commit | 97829d034dfaa9d05b8d8c5646b9884de0382bb6 (patch) | |
| tree | cbeb05e114fd8c565e160299d71402eded108c85 /doc/free_support.html | |
| parent | 15adf8f1fda97b5c744e92390ef7e41ce3d7f3b2 (diff) | |
| download | rsyslog-97829d034dfaa9d05b8d8c5646b9884de0382bb6.tar.gz rsyslog-97829d034dfaa9d05b8d8c5646b9884de0382bb6.tar.xz rsyslog-97829d034dfaa9d05b8d8c5646b9884de0382bb6.zip | |
doc: added clarification on private support mails
Diffstat (limited to 'doc/free_support.html')
| -rw-r--r-- | doc/free_support.html | 56 |
1 files changed, 56 insertions, 0 deletions
diff --git a/doc/free_support.html b/doc/free_support.html new file mode 100644 index 00000000..182a82cd --- /dev/null +++ b/doc/free_support.html @@ -0,0 +1,56 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> +<html><head> +<meta http-equiv="Content-Language" content="en"> +<title>Free Support for Rsyslog</title> + +</head> +<body> +<h1>Free Services for Rsyslog</h1> +<p><i>A personal word from Rainer, the lead developer of rsyslog:</i> +<p><b>The rsyslog community provides ample free support resources. Please see our +<a href="troubleshoot.html">troubleshooting guide</a> to get started.</b></p> +<p>Every now and then I receive private mail with support questions. I appreciate +any feedback, but I must limit my resources so that I can help driver a great logging +system forward. +<p>To do so, I have decided not to reply to unsolicited support emails, at least not +with a solution (but rather a link to this page ;)). I hope this does not offend you. The +reason is quite simple: If I do personal support, you gain some advantage without +contributing something back. Think about it: if you ask your question on the public +forum or mailing list, other with the same problem can you and, most importantly, even +years later find your post (and the answer) and get the problem solved. So by +solving your issue in public, you help create a great community ressource and also +help your fellow users finding solutions quicker. In the long term, this +also contributes to improved code because the more questions users can find +solutions to themselves, the fewer I need to look at. +<p>But it comes even better: the rsyslog community is much broader than Rainer ;) - there +are helpful other members hanging around at the public places. They often answer +questions, so that I do not need to look at them (btw, once again a big "thank you", folks!). +And, more important, those folks have different background than me. So they often +either know better how to solve your problem (e.g. because it is distro-specific) +or they know how to better phrase it (after all, I like abstract terms and concepts ;)). +So you do yourself a favor if you use the public places. +<p>An excellent place to go to is the +<a href="http://kb.monitorware.com/rsyslog-f40.html">rsyslog forum</a> inside the +knowledge base (which in itself is a great place to visit!). For those used to +mailing lists, the +<a href="http://lists.adiscon.net/mailman/listinfo/rsyslog">rsyslog mailing list</a> +also offers excellent advise. +<p><b>Don't like to post your question in a public place?</b> Well, then you should +consider purchasing <a href="professional_support.html">rsyslog professional support</a>. +The fees are very low and help fund the project. If you use rsyslog seriously inside +a corporate environment, there is no excuse for not getting one of the support +packages ;) +<p>Of course, things are different when I ask you to mail me privately. I'll usually do +that when I think it makes sense, for example when we exchange debug logs. +<p>I hope you now understand the free support options and the reasoning for them. +I hope I haven't offended you with my words - this is not my intension. I just needed to +make clear why there are some limits on my responsiveness. Happy logging! +<p>[<a href="manual.html">manual index</a>] [<a href="http://www.rsyslog.com/">rsyslog site</a>]</p> +<p><font size="2">This documentation is part of the +<a href="http://www.rsyslog.com/">rsyslog</a> +project.<br> +Copyright © 2008 by <a href="http://www.gerhards.net/rainer">Rainer +Gerhards</a> and +<a href="http://www.adiscon.com/">Adiscon</a>. +Released under the GNU GPL version 3 or higher.</font></p> +</body></html> |