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<?php
/*
** Zabbix
** Copyright (C) 2000,2001,2002,2003,2004 Alexei Vladishev
**
** This program is free software; you can redistribute it and/or modify
** it under the terms of the GNU General Public License as published by
** the Free Software Foundation; either version 2 of the License, or
** (at your option) any later version.
**
** This program is distributed in the hope that it will be useful,
** but WITHOUT ANY WARRANTY; without even the implied warranty of
** MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
** GNU General Public License for more details.
**
** You should have received a copy of the GNU General Public License
** along with this program; if not, write to the Free Software
** Foundation, Inc., 675 Mass Ave, Cambridge, MA 02139, USA.
**/
?>
<?php
include "include/config.inc.php";
$page["title"] = "Helpdesk";
$page["file"] = "helpdesk.php";
show_header($page["title"],0,0);
?>
<?php
show_table_header_begin();
echo "IT HELPDESK";
show_table_v_delimiter();
?>
<?php
if(isset($start)&&($start<=0))
{
unset($start);
}
if(isset($start))
{
echo "[<A HREF=\"alerts.php?start=".($start-100)."\">";
echo "Show previous 100</A>] ";
echo "[<A HREF=\"alerts.php?start=".($start+100)."\">";
echo "Show next 100</A>]";
}
else
{
echo "[<A HREF=\"alerts.php?start=100\">";
echo "Show next 100</A>]";
}
show_table_header_end();
echo "<br>";
show_table_header("PROBLEMS");
?>
<FONT COLOR="#000000">
<?php
if(!isset($start))
{
$sql="select problemid,clock,status,description,priority,userid,triggerid,lastupdate,categoryid from problems where status=0 order by clock,priority limit 1000";
}
else
{
$sql="select a.alertid,a.clock,a.type,a.sendto,a.subject,a.message,ac.triggerid,a.status,a.retries from alerts a,actions ac where a.actionid=ac.actionid order by a.clock desc limit ".($start+1000);
}
$result=DBselect($sql);
echo "<TABLE WIDTH=100% BORDER=0 align=center BGCOLOR=\"#CCCCCC\" cellspacing=1 cellpadding=3>";
echo "<TR>";
echo "<TD WIDTH=10%><b>Registered at</b></TD>";
echo "<TD WIDTH=10%><b>Severity</b></TD>";
echo "<TD WIDTH=10%><b>Category</b></TD>";
echo "<TD WIDTH=10%><b>Description</b></TD>";
echo "<TD WIDTH=5%><b>Status</b></TD>";
echo "<TD><b>History</b></TD>";
echo "</TR>";
$col=0;
$zzz=0;
while($row=DBfetch($result))
{
$zzz++;
if(isset($start)&&($zzz<$start))
{
continue;
}
// if(!check_right_on_trigger("R",$row["triggerid"]))
// {
// continue;
// }
if($col++%2==0) { echo "<tr bgcolor=#DDDDDD valign=top>"; }
else { echo "<tr bgcolor=#EEEEEE valign=top>"; }
if($col>100) break;
echo "<TD><pre>".date("Y.M.d H:i:s",$row["clock"])."</pre></TD>";
if($row["priority"]==0) echo "<TD ALIGN=CENTER><pre>Not classified</pre></TD>";
elseif($row["priority"]==1) echo "<TD ALIGN=CENTER><pre>Information</pre></TD>";
elseif($row["priority"]==2) echo "<TD ALIGN=CENTER><pre>Warning</pre></TD>";
elseif($row["priority"]==3) echo "<TD ALIGN=CENTER BGCOLOR=#DDAAAA><pre>Average</pre></TD>";
elseif($row["priority"]==4) echo "<TD ALIGN=CENTER BGCOLOR=#FF8888><pre>High</pre></TD>";
elseif($row["priority"]==5) echo "<TD ALIGN=CENTER BGCOLOR=RED><pre>Disaster !!!</pre></TD>";
else echo "<TD ALIGN=CENTER><pre><B>".$row["priority"]."</B></pre></TD>";
if(isset($row["categoryid"]))
{
echo "<TD align=center><pre>".$row["categoryid"]."</pre></TD>";
}
else
{
echo "<TD align=center><pre>-</pre></TD>";
}
echo "<TD><pre>".$row["description"]."</pre></TD>";
if($row["status"]==0)
{
echo "<TD><pre>Active</pre></TD>";
}
else
{
echo "<TD><pre>Closed</pre></TD>";
}
echo "<TD>";
$sql="select commentid,problemid,clock,status_before,status_after,comment from problems_comments where problemid=".$row["problemid"]." order by clock";
$result2=DBselect($sql);
while($row2=DBfetch($result2))
{
echo "<table WIDTH=100% BORDER=1 BGCOLOR=\"#EEEEEE\" cellspacing=0 cellpadding=1>";
echo "<tr>";
echo "<td><b>Registered at:</b></td>";
echo "<td>".date("Y.M.d H:i:s",$row2["clock"])."</td>";
echo "</tr>";
echo "<tr>";
echo "<td><b>Commented by:</b></td>";
if(isset($row2["userid"]))
{
$user=get_user_by_userid($row2["userid"]);
echo "<td>".$user["name"]." ".$user["surname"]."</td>";
}
else
{
echo "<td>Zabbix</td>";
}
echo "</tr>";
echo "<tr>";
echo "<td><pre>".$row2["comment"]."</pre></td>";
echo "<td><pre>".$row2["comment"]."</pre></td>";
echo "</tr>";
echo "<tr>";
echo "</tr>";
echo "</table>";
echo "<hr>";
}
echo "[<a href=\"helpdesk.php?action=add_comment&problemid=".$row["problemid"]."\">Add comment</a>]";
echo " [<a href=\"helpdesk.php?action=change_problem&problemid=".$row["problemid"]."\">Change problem</a>]";
}
echo "</TABLE>";
?>
<?php
echo "<a name=\"form\"></a>";
insert_problem_form($HTTP_GET_VARS["problemid"]);
?>
<?php
show_footer();
?>
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