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authorSam Hartman <hartmans@mit.edu>1996-11-02 06:57:42 +0000
committerSam Hartman <hartmans@mit.edu>1996-11-02 06:57:42 +0000
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+ send-pr - sends bug reports to a central support site
+
+`send-pr' uses electronic mail to submit support questions and
+software bugs to a central site. No piece of software is perfect, and
+software organizations understand this `send-pr' is designed to allow
+users who have problems to submit reports of these problems to sites
+responsible for supporting the software in question, in a defined form
+which can be read by an electronically managed database.
+
+`send-pr' is part of a suite of programs known collectively as GNATS,
+an acronym for Problem Report Management System. GNATS consists of
+several programs which, used in concert, formulate and partially
+administer a database of Problem Reports, or PRs, at a central support
+site. A PR goes through several states in its lifetime; GNATS tracks
+the PR and all information associated with it through each state and
+finally acts as an archive for PRs which have been resolved.
+
+The same engine can be used to submit bugs to any number of support
+sites by setting up aliases for each of them; `send-pr' error-checks
+each PR as it is sent to be sure that the category specified matches a
+category supported by the site in question.
+
+`send-pr' invokes an editor on a problem report template (after trying
+to fill in some fields with reasonable default values). When you exit
+the editor, `send-pr' sends the completed form to the support site.
+At the support site, the PR is assigned a unique number and is stored
+in the GNATS database according to its category and customer-id. GNATS
+automatically replies with an acknowledgement, citing the category and
+the PR number.
+
+See the Texinfo file `send-pr.texi' or the Info file `send-pr.info'
+for detailed installation and usage information.
+
+See the file MANIFEST for a list of the files which should have
+accompanied this distribution.
+
+See `send-pr.texi', `send-pr.info', or the file INSTALL for the
+installation procedure for `send-pr'.
+
+
+Copyright (c) 1993, Free Software Foundation, Inc.
+See the file COPYING for copyright information concerning this
+distribution and all its components.