summaryrefslogtreecommitdiffstats
path: root/Schemas/CIM236/DMTF/Support/PRS_ServiceIncident.mof
diff options
context:
space:
mode:
Diffstat (limited to 'Schemas/CIM236/DMTF/Support/PRS_ServiceIncident.mof')
-rw-r--r--Schemas/CIM236/DMTF/Support/PRS_ServiceIncident.mof92
1 files changed, 92 insertions, 0 deletions
diff --git a/Schemas/CIM236/DMTF/Support/PRS_ServiceIncident.mof b/Schemas/CIM236/DMTF/Support/PRS_ServiceIncident.mof
new file mode 100644
index 0000000..ef2f178
--- /dev/null
+++ b/Schemas/CIM236/DMTF/Support/PRS_ServiceIncident.mof
@@ -0,0 +1,92 @@
+// Copyright (c) 2005 DMTF. All rights reserved.
+ [Version ( "2.6.0" ),
+ UMLPackagePath ( "PRS::Support" ),
+ Description (
+ "PRS_ServiceIncident contains the fundamental information "
+ "related to a specific incident: its identity, status, "
+ "priority, etc. The actual incident data, including specific "
+ "transactions and resolution information, is contained in the "
+ "objects associated with PRS_ServiceIncident. These include "
+ "specific Problem, Resolution and Activity related objects "
+ "accrued through the Transaction workflow." )]
+class PRS_ServiceIncident : PRS_ExchangeElement {
+
+ [Description (
+ "The unique identifier for this incident assigned by the Requester."
+ )]
+ string RequesterID;
+
+ [Description (
+ "The unique identifier for this incident assigned by the Provider."
+ )]
+ string ProviderID;
+
+ [Description (
+ "The state of the incident within the Service Incident "
+ "Exchange Standard transaction model." ),
+ ValueMap { "0", "1", "2", "3", "4", "5", "6", "7", "254",
+ "255" },
+ Values { "Beginning_State", "Not_Entitled", "Entitled",
+ "Problem_Submitted", "Open_Requester", "Open_Provider",
+ "Closed_Pending_Confirmation", "Closed", "Other", "Unknown" }]
+ uint8 CurrentState;
+
+ [Description (
+ "The severity of the incident as defined by the "
+ "Requester. One is the most severe and five is the least "
+ "severe." ),
+ ValueMap { "1", "2", "3", "4", "5" }]
+ uint8 RequesterSeverity;
+
+ [Description (
+ "The priority of the incident as defined by the "
+ "Requester. One is the highest priority and five is the "
+ "lowest priority." ),
+ ValueMap { "1", "2", "3", "4", "5" }]
+ uint8 ProviderPriority;
+
+ [Description (
+ "The explicit time the Requester expects a response." )]
+ datetime ResponseTime;
+
+ [Description (
+ "Status of the incident according to the workflow." )]
+ string WorkflowStatus;
+
+ [Description (
+ "Additional general information about the incident." )]
+ string Comment;
+
+ [Description ( "Is the Requester entitled to service or not?" ),
+ ValueMap { "0", "1", "254", "255" },
+ Values { "Yes", "No", "Other", "Unknown" }]
+ uint8 Entitled;
+
+ [Description (
+ "Was the last transaction was accepted or rejected?" ),
+ ValueMap { "0", "1", "254", "255" },
+ Values { "Yes", "No", "Other", "Unknown" }]
+ uint8 Acknowledge;
+
+ [Deprecated { "PRS_ServiceIncident.LastTransaction" },
+ Description (
+ "The use of the TransactionName property is deprecated. "
+ "New Service Incidents should use the LastTransaction "
+ "property and set this property to NULL." )]
+ string TransactionName;
+
+ [Description (
+ "The name of the last transaction which was acknowledged." ),
+ ValueMap { "0", "1", "2", "3", "4", "5", "6", "7", "8", "9",
+ "10", "11", "254", "255" },
+ Values { "Service_Request", "Entitlement",
+ "Problem_Submittal", "Accept_Problem",
+ "Problem_Resolution", "Request_Problem_Information",
+ "Provide_Problem_Information",
+ "Provide_Admin_Information", "Query_Incident",
+ "Confirm_Close", "Reject_Resolution", "Request_Closure",
+ "Other", "Unknown" }]
+ uint8 LastTransaction;
+
+
+};