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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html><head><title>troubleshooting rsyslog</title></head>
<body>
<h2>troubleshooting rsyslog</h2>
<p><b>Having trouble with <a href="http://www.rsyslog.com">rsyslog</a>?</b>
This page provides some tips on where to look for help and what to do
if you need to ask for assistance. This page is continously being expanded.
<p>Useful troubleshooting ressources are:
<ul>
<li>The <a href="http://www.rsyslog.com/doc">rsyslog documentation</a> - note that the online version always covers
the most recent development version. However, there is a version-specific
doc set in each tarball. If you installed rsyslog from a package, there usually
is a rsyslog-doc package, that often needs to be installed separately.
<li>The <a href="http://wiki.rsyslog.com">rsyslog wiki</a> provides user tips and experiences.
<li>Check <a href="http://bugzilla.adiscon.com">the bugzilla</a> to see if your problem is a known
(and even fixed ;)) bug.
</ul>
<p><b>Malformed Messages and Message Properties</b>
<p>A common trouble source are <a href="syslog_parsing.html">ill-formed syslog messages</a>, which
lead to to all sorts of interesting problems, including malformed hostnames and dates.
Read the quoted guide to find relief.
<p><b>Configuration Problems</b>
<p>Rsyslog 3.21.1 and above has been enhanced to support extended configuration checking.
It offers a special command line switch (-N1) that puts it into "config verfication mode".
In that mode, it interprets and check the configuration file, but does not startup. This
mode can be used in parallel to a running instance of rsyslogd.
<p>To enable it, run rsyslog interactively as follows:
<p><b><i>/path/to/rsyslogd -f/path/to/config-file -N1</i></b>
<p>You should also specify other options you usually give (like -c3 and whatever else).
Any problems experienced are reported to stderr [aka "your screen" (if not redirected)].
<p><b>Asking for Help</b>
<p>If you can't find the answer yourself, you should look at these places for
community help.
<ul>
<li>The <a href="http://kb.monitorware.com/rsyslog-f40.html">rsyslog forum</a>. This is
the preferred method of obtaining support.
<li>The <a href="http://lists.adiscon.net/mailman/listinfo/rsyslog">rsyslog mailing list</a>.
This is a low-volume list which occasional gets traffic spikes.
The mailing list is probably a good place for complex questions.
</ul>
<p><b>Debug Log</b>
<p>If you ask for help, there are chances that we need to ask for an rsyslog debug log.
The debug log is a detailled report of what rsyslog does during processing. As such, it may
even be useful for your very own troubleshooting. People have seen things inside their debug
log that enabled them to find problems they did not see before. So having a look at the
debug log, even before asking for help, may be useful.
<p>Note that the debug log contains most of those things we consider useful. This is a lot
of information, but may still be too few. So it sometimes may happen that you will be asked
to run a specific version which has additional debug output. Also, we revise from time to
time what is worth putting into the standard debug log. As such, log content may change
from version to version. We do not guarantee any specific debug log contents, so do not
rely on that. The amount of debug logging can also be controlled via some environment
options. Please see <a href="debug.html">debugging support</a> for further details.
<p>In general, it is advisable to run rsyslogd in the foreground to obtain the log.
To do so, make sure you know which options are usually used when you start rsyslogd
as a background daemon. Let's assume "-c3" is the only option used. Then, do the following:
<ul>
<li>make sure rsyslogd as a daemon is stopped (verify with ps -ef|grep rsyslogd)
<li>make sure you have a console session with root permissions
<li>run rsyslogd interactively: /sbin/rsyslogd ..your options.. -dn > logfile
<br>where "your options" is what you usually use. /sbin/rsyslogd is the full path
to the rsyslogd binary (location different depending on distro).
In our case, the command would be
<br>/sbin/rsyslogd -c3 -dn > logfile
<li>press ctrl-C when you have sufficient data (e.g. a device logged a record)
<br><b>NOTE: rsyslogd will NOT stop automatically - you need to ctrl-c out of it!</b>
<li>Once you have done all that, you can review logfile. It contains the debug output.
<li>When you are done, make sure you re-enable (and start) the background daemon!
</ul>
<p>If you need to submit the logfile, you may want to check if it contains any
passwords or other sensitive data. If it does, you can change it to some <b>consistent</b>
meaningless value. <b>Do not delete the lines</b>, as this renders the debug log
unusable (and makes Rainer quite angry for wasted time, aka significantly reduces the chance
he will remain motivated to look at your problem ;)). For the same reason, make sure
whatever you change is change consistently. Really!
<p>Debug log file can get quite large. Before submitting them, it is a good idea to zip them.
Rainer has handled files of around 1 to 2 GB. If your's is larger ask before submitting. Often,
it is sufficient to submit the first 2,000 lines of the log file and around another 1,000 around
the area where you see a problem. Also,
ask you can submit a file via private mail. Private mail is usually a good way to go for large files
or files with sensitive content. However, do NOT send anything sensitive that you do not want
the outside to be known. While Rainer so far made effort no to leak any sensitive information,
there is no guarantee that doesn't happen. If you need a guarantee, you are probably a
candidate for a <a href="professional_support.html">commercial support contract</a>. Free support
comes without any guarantees, include no guarantee on confidentiality
[aka "we don't want to be sued for work were are not even paid for ;)].
<b>So if you submit debug logs, do so at your sole risk</b>. By submitting them, you accept
this policy.
<p>[<a href="manual.html">manual index</a>]
[<a href="http://www.rsyslog.com/">rsyslog site</a>]</p>
<p><font size="2">This documentation is part of the
<a href="http://www.rsyslog.com/">rsyslog</a> project.<br>
Copyright © 2008 by <a href="http://www.gerhards.net/rainer">Rainer Gerhards</a> and
<a href="http://www.adiscon.com/">Adiscon</a>. Released under the GNU GPL
version 2 or higher.</font></p>
</body>
</html>
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