From 97829d034dfaa9d05b8d8c5646b9884de0382bb6 Mon Sep 17 00:00:00 2001 From: Rainer Gerhards Date: Tue, 5 Aug 2008 17:13:21 +0200 Subject: doc: added clarification on private support mails --- doc/free_support.html | 56 +++++++++++++++++++++++++++++++++++++++++++++++++++ doc/manual.html | 20 ++++++++---------- 2 files changed, 64 insertions(+), 12 deletions(-) create mode 100644 doc/free_support.html (limited to 'doc') diff --git a/doc/free_support.html b/doc/free_support.html new file mode 100644 index 00000000..182a82cd --- /dev/null +++ b/doc/free_support.html @@ -0,0 +1,56 @@ + + + +Free Support for Rsyslog + + + +

Free Services for Rsyslog

+

A personal word from Rainer, the lead developer of rsyslog: +

The rsyslog community provides ample free support resources. Please see our +troubleshooting guide to get started.

+

Every now and then I receive private mail with support questions. I appreciate +any feedback, but I must limit my resources so that I can help driver a great logging +system forward. +

To do so, I have decided not to reply to unsolicited support emails, at least not +with a solution (but rather a link to this page ;)). I hope this does not offend you. The +reason is quite simple: If I do personal support, you gain some advantage without +contributing something back. Think about it: if you ask your question on the public +forum or mailing list, other with the same problem can you and, most importantly, even +years later find your post (and the answer) and get the problem solved. So by +solving your issue in public, you help create a great community ressource and also +help your fellow users finding solutions quicker. In the long term, this +also contributes to improved code because the more questions users can find +solutions to themselves, the fewer I need to look at. +

But it comes even better: the rsyslog community is much broader than Rainer ;) - there +are helpful other members hanging around at the public places. They often answer +questions, so that I do not need to look at them (btw, once again a big "thank you", folks!). +And, more important, those folks have different background than me. So they often +either know better how to solve your problem (e.g. because it is distro-specific) +or they know how to better phrase it (after all, I like abstract terms and concepts ;)). +So you do yourself a favor if you use the public places. +

An excellent place to go to is the +rsyslog forum inside the +knowledge base (which in itself is a great place to visit!). For those used to +mailing lists, the +rsyslog mailing list +also offers excellent advise. +

Don't like to post your question in a public place? Well, then you should +consider purchasing rsyslog professional support. +The fees are very low and help fund the project. If you use rsyslog seriously inside +a corporate environment, there is no excuse for not getting one of the support +packages ;) +

Of course, things are different when I ask you to mail me privately. I'll usually do +that when I think it makes sense, for example when we exchange debug logs. +

I hope you now understand the free support options and the reasoning for them. +I hope I haven't offended you with my words - this is not my intension. I just needed to +make clear why there are some limits on my responsiveness. Happy logging! +

[manual index] [rsyslog site]

+

This documentation is part of the +rsyslog +project.
+Copyright © 2008 by Rainer +Gerhards and +Adiscon. +Released under the GNU GPL version 3 or higher.

+ diff --git a/doc/manual.html b/doc/manual.html index 417ef35f..d672da52 100644 --- a/doc/manual.html +++ b/doc/manual.html @@ -33,19 +33,14 @@ the links below for the

We have some in-depth papers on