From 97829d034dfaa9d05b8d8c5646b9884de0382bb6 Mon Sep 17 00:00:00 2001
From: Rainer Gerhards A personal word from Rainer, the lead developer of rsyslog:
+ The rsyslog community provides ample free support resources. Please see our
+troubleshooting guide to get started. Every now and then I receive private mail with support questions. I appreciate
+any feedback, but I must limit my resources so that I can help driver a great logging
+system forward.
+ To do so, I have decided not to reply to unsolicited support emails, at least not
+with a solution (but rather a link to this page ;)). I hope this does not offend you. The
+reason is quite simple: If I do personal support, you gain some advantage without
+contributing something back. Think about it: if you ask your question on the public
+forum or mailing list, other with the same problem can you and, most importantly, even
+years later find your post (and the answer) and get the problem solved. So by
+solving your issue in public, you help create a great community ressource and also
+help your fellow users finding solutions quicker. In the long term, this
+also contributes to improved code because the more questions users can find
+solutions to themselves, the fewer I need to look at.
+ But it comes even better: the rsyslog community is much broader than Rainer ;) - there
+are helpful other members hanging around at the public places. They often answer
+questions, so that I do not need to look at them (btw, once again a big "thank you", folks!).
+And, more important, those folks have different background than me. So they often
+either know better how to solve your problem (e.g. because it is distro-specific)
+or they know how to better phrase it (after all, I like abstract terms and concepts ;)).
+So you do yourself a favor if you use the public places.
+ An excellent place to go to is the
+rsyslog forum inside the
+knowledge base (which in itself is a great place to visit!). For those used to
+mailing lists, the
+rsyslog mailing list
+also offers excellent advise.
+ Don't like to post your question in a public place? Well, then you should
+consider purchasing rsyslog professional support.
+The fees are very low and help fund the project. If you use rsyslog seriously inside
+a corporate environment, there is no excuse for not getting one of the support
+packages ;)
+ Of course, things are different when I ask you to mail me privately. I'll usually do
+that when I think it makes sense, for example when we exchange debug logs.
+ I hope you now understand the free support options and the reasoning for them.
+I hope I haven't offended you with my words - this is not my intension. I just needed to
+make clear why there are some limits on my responsiveness. Happy logging!
+ This documentation is part of the
+rsyslog
+project.Free Services for Rsyslog
+
+Copyright © 2008 by Rainer
+Gerhards and
+Adiscon.
+Released under the GNU GPL version 3 or higher.
We have some in-depth papers on
Documentation is added continuously. Please note that the documentation here matches only the current version of rsyslog. If you use an older -version, be sure -to use the doc that came with it.
+version, be sure to use the doc that came with it.You can also browse the following online resources:
Feedback is always welcome, but if you have a support question, please do not +mail Rainer directly (why not?).