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| author | Rainer Gerhards <rgerhards@adiscon.com> | 2008-08-05 17:13:21 +0200 |
|---|---|---|
| committer | Rainer Gerhards <rgerhards@adiscon.com> | 2008-08-05 17:13:21 +0200 |
| commit | 97829d034dfaa9d05b8d8c5646b9884de0382bb6 (patch) | |
| tree | cbeb05e114fd8c565e160299d71402eded108c85 | |
| parent | 15adf8f1fda97b5c744e92390ef7e41ce3d7f3b2 (diff) | |
| download | rsyslog-97829d034dfaa9d05b8d8c5646b9884de0382bb6.tar.gz rsyslog-97829d034dfaa9d05b8d8c5646b9884de0382bb6.tar.xz rsyslog-97829d034dfaa9d05b8d8c5646b9884de0382bb6.zip | |
doc: added clarification on private support mails
| -rw-r--r-- | doc/free_support.html | 56 | ||||
| -rw-r--r-- | doc/manual.html | 20 |
2 files changed, 64 insertions, 12 deletions
diff --git a/doc/free_support.html b/doc/free_support.html new file mode 100644 index 00000000..182a82cd --- /dev/null +++ b/doc/free_support.html @@ -0,0 +1,56 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> +<html><head> +<meta http-equiv="Content-Language" content="en"> +<title>Free Support for Rsyslog</title> + +</head> +<body> +<h1>Free Services for Rsyslog</h1> +<p><i>A personal word from Rainer, the lead developer of rsyslog:</i> +<p><b>The rsyslog community provides ample free support resources. Please see our +<a href="troubleshoot.html">troubleshooting guide</a> to get started.</b></p> +<p>Every now and then I receive private mail with support questions. I appreciate +any feedback, but I must limit my resources so that I can help driver a great logging +system forward. +<p>To do so, I have decided not to reply to unsolicited support emails, at least not +with a solution (but rather a link to this page ;)). I hope this does not offend you. The +reason is quite simple: If I do personal support, you gain some advantage without +contributing something back. Think about it: if you ask your question on the public +forum or mailing list, other with the same problem can you and, most importantly, even +years later find your post (and the answer) and get the problem solved. So by +solving your issue in public, you help create a great community ressource and also +help your fellow users finding solutions quicker. In the long term, this +also contributes to improved code because the more questions users can find +solutions to themselves, the fewer I need to look at. +<p>But it comes even better: the rsyslog community is much broader than Rainer ;) - there +are helpful other members hanging around at the public places. They often answer +questions, so that I do not need to look at them (btw, once again a big "thank you", folks!). +And, more important, those folks have different background than me. So they often +either know better how to solve your problem (e.g. because it is distro-specific) +or they know how to better phrase it (after all, I like abstract terms and concepts ;)). +So you do yourself a favor if you use the public places. +<p>An excellent place to go to is the +<a href="http://kb.monitorware.com/rsyslog-f40.html">rsyslog forum</a> inside the +knowledge base (which in itself is a great place to visit!). For those used to +mailing lists, the +<a href="http://lists.adiscon.net/mailman/listinfo/rsyslog">rsyslog mailing list</a> +also offers excellent advise. +<p><b>Don't like to post your question in a public place?</b> Well, then you should +consider purchasing <a href="professional_support.html">rsyslog professional support</a>. +The fees are very low and help fund the project. If you use rsyslog seriously inside +a corporate environment, there is no excuse for not getting one of the support +packages ;) +<p>Of course, things are different when I ask you to mail me privately. I'll usually do +that when I think it makes sense, for example when we exchange debug logs. +<p>I hope you now understand the free support options and the reasoning for them. +I hope I haven't offended you with my words - this is not my intension. I just needed to +make clear why there are some limits on my responsiveness. Happy logging! +<p>[<a href="manual.html">manual index</a>] [<a href="http://www.rsyslog.com/">rsyslog site</a>]</p> +<p><font size="2">This documentation is part of the +<a href="http://www.rsyslog.com/">rsyslog</a> +project.<br> +Copyright © 2008 by <a href="http://www.gerhards.net/rainer">Rainer +Gerhards</a> and +<a href="http://www.adiscon.com/">Adiscon</a>. +Released under the GNU GPL version 3 or higher.</font></p> +</body></html> diff --git a/doc/manual.html b/doc/manual.html index 417ef35f..d672da52 100644 --- a/doc/manual.html +++ b/doc/manual.html @@ -33,19 +33,14 @@ the links below for the</b><br></p><ul> <li><a href="troubleshoot.html">troubleshooting rsyslog problems</a></li> <li><a href="rsyslog_conf.html">configuration file syntax (rsyslog.conf)</a></li> -<li> <a href="property_replacer.html">property -replacer, an important core component</a></li> -<li>a commented <a href="sample.conf.html">sample -rsyslog.conf</a> -</li> +<li> <a href="property_replacer.html">property replacer, an important core component</a></li> +<li>a commented <a href="sample.conf.html">sample rsyslog.conf</a></li> <li><a href="bugs.html">rsyslog bug list</a></li> -<li><a href="rsyslog_packages.html"> rsyslog -packages</a></li> +<li><a href="rsyslog_packages.html"> rsyslog packages</a></li> <li><a href="generic_design.html">backgrounder on generic syslog application design</a><!-- not good as it currently is ;) <li><a href="contributors.html">contributor "Hall of Fame"</a>--></li> -<li><a href="modules.html">description of rsyslog -modules</a></li><li><a href="man_rsyslogd.html">rsyslogd man page</a> -(heavily outdated)</li> +<li><a href="modules.html">description of rsyslog modules</a></li> +<li><a href="man_rsyslogd.html">rsyslogd man page</a> (heavily outdated)</li> </ul> <p><b>We have some in-depth papers on</b></p> <ul> @@ -74,8 +69,7 @@ the world needs another syslogd</a>".</p> <p>Documentation is added continuously. Please note that the documentation here matches only the current version of rsyslog. If you use an older -version, be sure -to use the doc that came with it.</p> +version, be sure to use the doc that came with it.</p> <p><b>You can also browse the following online resources:</b></p> <ul> <li>the <a href="http://wiki.rsyslog.com/">rsyslog @@ -101,4 +95,6 @@ If you would like to use rsyslog source code inside your open source project, yo any restriction as long as your license is GPLv3 compatible. If your license is incompatible to GPLv3, you may even be still permitted to use rsyslog source code. However, then you need to look at the way <a href="licensing.html">rsyslog is licensed</a>.</p> +<p>Feedback is always welcome, but if you have a support question, please do not +mail Rainer directly (<a href="free_support.html">why not?</a>). </body></html> |