From cbb3323a0ad2ae65d0134e01b807faf8df99a2d2 Mon Sep 17 00:00:00 2001
From: hugetoad <hugetoad@97f52cf1-0a1b-0410-bd0e-c28be96e8082>
Date: Sun, 11 Aug 2002 16:16:22 +0000
Subject:  - added housekeeping procedure for table sessions (Alexei)  -
 changed width=\"X%\" to width=X% in *.php (Alexei)  - Status of a trigger
 will blink if it was changes during last 60  seconds (Alexei)  - Zabbix
 daemons to update triggers.lastchange when triggers.values  is changed
 (Alexei)  - added misc/init.d/debian/zabbix-[suckerd|trapperd] (Alexei)  -
 removed misc/init.d/debian/zabbix-server (Alexei)  - send_email() will
 timeout after 10 seconds (Alexei)  - DBadd_alarm() renamed to add_alarm()
 (Alexei)  - support for SCO OpenServer (Alexei). Thanks to Alexender
 Kirhenstein.  - ./configure will correctly define socklen_t (Alexei)  -
 <center> changed to <div align=center> (Alexei)  - reason of problem in
 screen IT Services (Alexei)  - added frontends.php/helpdesk.php (Alexei)  -
 added tables: problems, problems_comments,categories (Alexei)  - added
 "...#form" to button Change in form Configuration of Users (Alexei)  - "Just
 for information" changed to "Information" (Alexei)  - fixed ./configure to
 correctly find zlib (Alexei)  - housekeeping to delete no more than
 HousekeepingFrequency*3600 records  from table history and history_str at
 once (MySQL only) (Alexei)

git-svn-id: svn://svn.zabbix.com/trunk@450 97f52cf1-0a1b-0410-bd0e-c28be96e8082
---
 frontends/php/helpdesk.php | 150 +++++++++++++++++++++++++++++++++++++++++++++
 1 file changed, 150 insertions(+)
 create mode 100644 frontends/php/helpdesk.php

(limited to 'frontends/php/helpdesk.php')

diff --git a/frontends/php/helpdesk.php b/frontends/php/helpdesk.php
new file mode 100644
index 00000000..f068eae9
--- /dev/null
+++ b/frontends/php/helpdesk.php
@@ -0,0 +1,150 @@
+<?
+	include "include/config.inc.php";
+	$page["title"] = "Helpdesk";
+	$page["file"] = "helpdesk.php";
+	show_header($page["title"],0,0);
+?>
+
+<?
+	show_table_header_begin();
+	echo "IT HELPDESK";
+ 
+	show_table_v_delimiter(); 
+?>
+
+<?
+        if(isset($start)&&($start<=0))
+        {
+                unset($start);
+        }
+        if(isset($start))
+        {
+                echo "[<A HREF=\"alerts.php?start=".($start-100)."\">";
+                echo "Show previous 100</A>] ";
+                echo "[<A HREF=\"alerts.php?start=".($start+100)."\">";
+                echo "Show next 100</A>]";
+        }
+        else
+        {
+                echo "[<A HREF=\"alerts.php?start=100\">";
+                echo "Show next 100</A>]";
+        }
+
+	show_table_header_end();
+	echo "<br>";
+
+	show_table_header("PROBLEMS");
+?>
+
+
+<FONT COLOR="#000000">
+<?
+	if(!isset($start))
+	{
+		$sql="select problemid,clock,status,description,priority,userid,triggerid,lastupdate,categoryid from problems where status=0 order by clock,priority limit 1000";
+	}
+	else
+	{
+		$sql="select a.alertid,a.clock,a.type,a.sendto,a.subject,a.message,ac.triggerid,a.status,a.retries from alerts a,actions ac where a.actionid=ac.actionid order by a.clock desc limit ".($start+1000);
+	}
+	$result=DBselect($sql);
+
+	echo "<TABLE WIDTH=100% BORDER=0 align=center BGCOLOR=\"#CCCCCC\" cellspacing=1 cellpadding=3>";
+	echo "<TR>";
+	echo "<TD WIDTH=10%><b>Registered at</b></TD>";
+	echo "<TD WIDTH=10%><b>Priority</b></TD>";
+	echo "<TD WIDTH=10%><b>Category</b></TD>";
+	echo "<TD WIDTH=10%><b>Description</b></TD>";
+	echo "<TD WIDTH=5%><b>Status</b></TD>";
+	echo "<TD><b>History</b></TD>";
+	echo "</TR>";
+	$col=0;
+	$zzz=0;
+	while($row=DBfetch($result))
+	{
+		$zzz++;	
+		if(isset($start)&&($zzz<$start))
+		{
+			continue;
+		}
+//		if(!check_right_on_trigger("R",$row["triggerid"]))
+ //               {
+//			continue;
+//		}
+
+		if($col++%2==0)	{ echo "<tr bgcolor=#DDDDDD valign=top>"; }
+		else		{ echo "<tr bgcolor=#EEEEEE valign=top>"; }
+
+		if($col>100)	break;
+
+		echo "<TD><pre>".date("Y.M.d H:i:s",$row["clock"])."</pre></TD>";
+		if($row["priority"]==0)		echo "<TD ALIGN=CENTER><pre>Not classified</pre></TD>";
+		elseif($row["priority"]==1)	echo "<TD ALIGN=CENTER><pre>Information</pre></TD>";
+		elseif($row["priority"]==2)	echo "<TD ALIGN=CENTER><pre>Warning</pre></TD>";
+		elseif($row["priority"]==3)	echo "<TD ALIGN=CENTER BGCOLOR=#DDAAAA><pre>Average</pre></TD>";
+		elseif($row["priority"]==4)	echo "<TD ALIGN=CENTER BGCOLOR=#FF8888><pre>High</pre></TD>";
+		elseif($row["priority"]==5)	echo "<TD ALIGN=CENTER BGCOLOR=RED><pre>Disaster !!!</pre></TD>";
+		else				echo "<TD ALIGN=CENTER><pre><B>".$row["priority"]."</B></pre></TD>";
+		if(isset($row["categoryid"]))
+		{
+			echo "<TD align=center><pre>".$row["categoryid"]."</pre></TD>";
+		}
+		else
+		{
+			echo "<TD align=center><pre>-</pre></TD>";
+		}
+		echo "<TD><pre>".$row["description"]."</pre></TD>";
+		if($row["status"]==0)
+		{
+			echo "<TD><pre>Active</pre></TD>";
+		}
+		else
+		{
+			echo "<TD><pre>Closed</pre></TD>";
+		}
+		echo "<TD>";
+
+		$sql="select commentid,problemid,clock,status_before,status_after,comment from problems_comments where problemid=".$row["problemid"]." order by clock";
+		$result2=DBselect($sql);
+		while($row2=DBfetch($result2))
+		{
+			echo "<table WIDTH=100% BORDER=1 BGCOLOR=\"#EEEEEE\" cellspacing=0 cellpadding=1>";
+			echo "<tr>";
+			echo "<td><b>Registered at:</b></td>";
+			echo "<td>".date("Y.M.d H:i:s",$row2["clock"])."</td>";
+			echo "</tr>";
+			echo "<tr>";
+			echo "<td><b>Commented by:</b></td>";
+			if(isset($row2["userid"]))
+			{
+				$user=get_user_by_userid($row2["userid"]);
+				echo "<td>".$user["name"]." ".$user["surname"]."</td>";
+			}
+			else
+			{
+				echo "<td>Zabbix</td>";
+			}
+			echo "</tr>";
+			echo "<tr>";
+			echo "<td><pre>".$row2["comment"]."</pre></td>";
+			echo "<td><pre>".$row2["comment"]."</pre></td>";
+			echo "</tr>";
+			echo "<tr>";
+			echo "</tr>";
+			echo "</table>";
+			echo "<hr>";
+		}
+		echo "[<a href=\"helpdesk.php?action=add_comment&problemid=".$row["problemid"]."\">Add comment</a>]";
+		echo " [<a href=\"helpdesk.php?action=change_problem&problemid=".$row["problemid"]."\">Change problem</a>]";
+	}
+	echo "</TABLE>";
+?>
+
+<?
+		echo "<a name=\"form\"></a>";
+		insert_problem_form($problemid);
+?>
+
+<?
+	show_footer();
+?>
-- 
cgit